TERMS AND CONDITIONS

Daurau Farm LLP (“Daurau Farms”) is a limited liability partnership firm duly incorporated  and registered under the laws of India. Daurau Farms owns and operates  the website http://dauraufarms.com (“Website”). Please read the following terms and conditions carefully as your use of  Website, Daurau Farm Fresh Cow Milk and services  offered by Daurau Farms are subject to acceptance  of and compliance with the following  terms and conditions, including any relevant policies  that are incorporated herein by reference (“Terms”). If you access, subscribe, transact on the Website, you will be subject to and bound by the  Terms and shall be contracting with Daurau Farm LLP. 

 In these Terms , reference to “Agreement” is a reference to these Terms , the privacy policy, any order form, subscription and payment instructions provided by You to Us. Privacy Policy means the policy displayed on our Website which details how we collect and store your personal data ;  “You”, “Your”, “Yours” or “User” shall mean any natural or legal person accessing the Website  and who has consented to become a buyer or subscriber  on the Website by supplying Registration Data while registering on the Website as ‘Registered User’ using computer systems. https://dauraufarms.com  allows the User to browse the Website or make purchases without registering. The terms “We,” “Us,”or “Our” refer to Daurau Farm LLP. “Goods” is a reference to  Daurau Farm Fresh Milk or any other goods  which We may offer for sale  from our Website from time to time. “Services”  is a reference to any service  which We may supply  and which you may request  via Our Website : “Partner”or “Partners” is a third party, which has agreed to co-operate  with Us  to prepare  and /or deliver Goods  or Service. “Milk Delivery”  is a reference to perishable milk which are provided by Us or through our Partners.  “Website”  is a reference to our website https://dauraufarms.com   or our mobile application (s) on which we offer Our Goods and Services. 

 Daurau Farms reserves the right, at its sole discretion, to change, amend, add, or delete sections of these Terms  or terms of Services at any time and without previous written notice to You. It is Your obligation to check these Terms periodically for changes, updates and modifications on a regular basis. Your continued use of the Website after the modifications are posted indicates that you accept and agree  to the changes. As long as you comply with these Terms, We give you a personal, non-exclusive, non-transferable, limited permission to enter and use the Website.

User Account and Registration Terms

Registering at  https://dauraufarms.com is free service and you will receive a username and password upon completing the Website’s registration process or completing a transaction. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under Your account. You agree to immediately notify  Daurau Farms of any unauthorized use of your account or any other breach of security, and ensure that you exit from your account at the end of each session.

Daurau Farms cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or Daurau Farms has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms “Daurau Farms has the right to indefinitely suspend or terminate or block access of your membership with Daurau Farms and refuse to provide you with access to the website.

If You are a guest / non-registered user You agree that upon reviewing the order at the website a user account will be auto created for you and the access to the same will be communicated to your e-mail or mobile number provided.

Ordering and Payment

You agree to take particular care when providing us with Your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that You provide are for Your own credit or debit card and that You have sufficient funds to make the payment.

You authorize us to use, store or otherwise process your personal information in order to provide the Goods or Services and Delivery to You and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third-parties from time to time where this is required by law or in order for us to provide the Delivery, Goods or Service to You. More information can be found in our Privacy Policy.

Goods and Services purchased from Daurau Farms are intended for Your use only and You warrant that any Goods purchased by You are not for resale and that you are acting as principal only and not as agent for another party when receiving the Goods and Services.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Website.

Any order that you place with us is subject to Product availability, delivery capacity and acceptance by us and the Partner. When you place your order online, we will send you an e-mail or Short Service Message (“SMS”) to confirm that We have received it. This e-mail /SMS confirmation will be produced automatically so that You have confirmation of Your order details. You must inform Us immediately if any details are incorrect. The fact that You receive an automatic confirmation does not necessarily mean that either We or the Partner will be able to fulfill Your order. Once We have sent the confirmation e-mail /SMS We will check availability and delivery capacity, if the ordered Goods, Services and Delivery capacity are available, We or our Partner will accept the contract and confirm it to You. If the details of the order are correct, the contract for the Goods or Services and Delivery will be confirmed by text message (SMS). If the Goods or Services are not available or if there is no delivery capacity, We will also let you know by text message (SMS) or phone call.

All prices displayed on the Website are in Indian Rupees. Applicable Taxes are included where necessary. The total price for Goods or Services ordered, including Delivery charges and other charges, will be displayed on the “Daurau Farms Website when You place Your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made on the Website or through mobile app, by online payment, e.g. Credit or Debit Card, Net Banking, etc.

You must pay for your order before it is delivered. To ensure that shopping online is secure, Your Debit / Credit Card or Net Banking details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company or bank may also conduct security checks to confirm it is You placing the order.

Cancellation and Refund 

You can cancel an item or Your entire order  anytime up to the cut-off time ( 8pm for morning delivery slot) of the slot for which you have placed an order. To cancel an item or the entire purchase order, simply go to Our Website or mobile app and begin a cancellation request, or call us at our customer service line and provide Your order number and date. We will do our best to accommodate Your request. 

We will refund any payments already made by you for the cancellation of the order before the cut off time. If we suspect any fraudulent transaction by any customer or any transaction which defies the Terms of using the Website, We at our sole discretion could cancel such orders.

Refusing acceptance of  delivery of Products without providing prior notice does not entitle you to a refund. Refunds might take up to 5 business days to appear in Your mode of payment (Credit/Debit Card, Net Banking, etc.).

Delivery

Daurau Farms will only process the order after the payment has been processed in case of online payment. Daurau Farms will try to deliver the order as per the order submitted by the User. Delivery periods quoted at the time of ordering are approximate and may vary. Goods or Services will be delivered to the address designated by you at the time of ordering. While We will take great care to ensure timely delivery, we take no responsibility for late delivery. All risk in the Goods shall pass to You upon delivery.

If the Goods are not delivered within the estimated delivery time quoted by Us, You may also contact Us by phone or e-mail and We will try to ensure that You receive your order as quickly as possible. If delay in delivery of Product occurs due to  the cold chain breaks accident at our end, causing the milk to sour on the day of delivery, You may seek a refund for the affected lot. You can obtain a refund in the following ways:

Using our Mobile App to request a refund.

By contacting the customer service line.

Every care shall be taken to deliver the order to You or the intended recipient, however, Daurau Farms shall not be held responsible for any wrong delivery of the order based on the address given by You or if any person imposes to be the actual recipient and takes delivery of orders. You must ensure that at the time of delivery of Goods or Services adequate arrangements, including instructions, access and / or authorizations where necessary, are in place for the safe delivery and acceptance of such Goods or Services. We cannot be held liable for any damage, cost or expense incurred to such Goods where this arises as a result of a failure to provide adequate access or arrangements for delivery and acceptance and such Goods or Services shall be deemed to have been delivered to You and all risk and responsibility in relation to such Goods shall pass to You.

Please note that it might not be possible for Daurau Farms to deliver to some locations. If this is the case, We will inform You using the contact details that You provide to Us when You make Our order and arrange for cancellation of the order or delivery to an alternative delivery address.

Communications 

When You use the Website or send e-mails or other data, information or communication to Daurau Farms, You agree and understand that You are communicating with Daurau Farms through electronic records and You consent to receive communications via electronic records from Daurau Farms periodically, as and when required. Daurau Farms may communicate with You by e-mail, SMS, phone or by such other mode of communication, electronic or otherwise. Your use of the Website entitles You to receive periodic communication regarding Daurau Farms services through e-mail, SMS, phone or by such other mode of communication, electronic or otherwise. If You wish to not receive periodic informational communication from Daurau Farms you can unsubscribe to the communication through your account settings or by clicking on the ‘Unsubscribe’ link on the communication e-mail. Even if your contact number is registered as ‘Do Not Disturb’ (“DND”) with the applicable telecom regulatory body, the User explicitly authorizes Daurau Farms to send service-related transactional SMS messages and calls.

Milk Product Consumption: 

Milk and milk products by nature are highly perishable items. There are no preservatives or additions in our milk. Maintaining an optimal temperature is therefore critical to keeping the milk fresh and appropriate for consumption. 

Prohibited Use

You shall not use the Website for any of the following purpose:

(A) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

(B) Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

(C) Gaining unauthorized access to other computer systems.

(D)  to upload or transmit viruses or any other type of malicious code  that will  or may be used in any way that will affect  the functionality or operation of the Service or of any related website  or the   use or enjoyment of the Website or  the internet.

(D)Breaching any applicable laws, to spam, phish, pharm, pretext crawl or scrape;

(E)Interfering or disrupting networks or web sites connected to the Website.

(F) Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the Daurau Farms.

Disclaimer of Warranties and Limitation of Liabilities.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable. 

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to You. 

The service and all Products and services delivered and through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose and durability. 

In no case shall Daurau Farms or our directors, officers, employees, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products procured using the service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or Product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Notwithstanding any thing contained herein,  Our maximum liability shall be limited to the replacement or cost of the Product.

Governing Law and Jurisdiction

This Agreement shall be construed in accordance with the applicable laws of India. The Courts at _______shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference between the parties hereto  arising from the use of the Product or Services or use of the Website same shall be referred to an independent arbitrator who will be appointed by  Daurau Farms LLP and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi The High Court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Website on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain the property of Daurau farms. Such disclosure, submission or offer of any Comments shall constitute an assignment to Daurau Farms of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Daurau Farms owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Daurau Farms will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Daurau Farms is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

Daurau Farms does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant Daurau Farms the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Daurau Farms for all claims resulting from any Comments you submit. Daurau Farms and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

Daurau Farms , expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website . Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Daurau Farms or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Daurau Farms. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Daurau Farms. You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Daurau Farms. All other marks are the property of their respective companies. No trademark or service mark, license is granted in connection with the materials contained on this Website . Access to this Website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Daurau Farms or its licensees and suppliers and protected by Indian and international copyright laws.

Objectionable Material

Termination

This Agreement is effective unless and until terminated by either you or Daurau Farms. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Daurau Farms may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Daurau Farms. However Account created on the website https://dauru farms.com  would be for life time of the customers. Upon any termination of the Agreement by either you or Daurau Farms, you must promptly destroy all materials downloaded or otherwise obtained from this Website , as well as all copies of such materials, whether made under the Agreement or otherwise. Daurau Farms’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.